FNC Credit card

I paid up and closed my FNB account on the 10th of August 2025. I received an email stating that I will receive my closure letter within 24hours which I didn’t receive till the 15th of October after reaching out to them to send it to me. For the past 2 months my credit report is showing this FNB credit card as active which is incorrect. I spoke to a consultant and they requested that I send them my credit report so they can share it with ITC. I don’t understand why it is difficult for them to provide the correct updated information to the credit bereua as they were doing so without fail every month when the card was actually still active. I am also not sure if this is a way to prevent customers from obtaining better credit cards elsewhere because why would they not share the correct information. I am still waiting for them to provide me with feedback and hopefully this can be resolved. But I personally do not recommend that you take a credit card with them as they try by all means to stick it on your report forever even after you pay off and close the card.