FNB/WESBANK WORST SERVICE AND ******ION OF MONEY

Extremely pathetic customer service FNB/Wesbank!

I changed my bank details due to a recent *******. I informed Wesbank via e-mail about about my new banking details in order for them to deduct my debit order for my vehicle. This was done timeously by me. Only five days later I received a response via e-mail advising me I need to fill out a change of bank details. However the e-mail came without the attachment I needed to fill in.Obviously someone did not do their job. I resent the e-mail and I requested the attachment.Three days later I received the e-mail and filled in the relevant information.I resent the e-mail once again and received a response another 3 days later. I suddenly received an e-mail from their collections department requesting more information that was not asked from me previously. Once again I reiterate someone was not doing their job. I was off ill a few days and upon my return today I received an e-mail requesting more information which I again had to e-mail to the department. Extremely annoyed with the long delay and the department not doing their work I sent a complaint.

I then receive an e-mail from their collections department early stage stating(***) I am in arrears and I must pay an extra R1000 to my installment. All my other e-mails deleted from the original mail. Extremely fishy indeed! I was shocked to say the least. FNB enjoys ******ing money from clients and the error is on their side due to *********** staff like wesbank client services. They don't even have the decency to put their names on the e-mail in order for you to have a reference of who you liasing with! Terrible client services!

Firstly my account was not in arrears at all. I took the onus on me to inform them of my new bank details because the branch told me to send an e-mail to change bank details when I wanted to do it at branch level .My account was and is always up to date and I did forward my banking details timeously for the debit order to go off last month. The error is obviously on their side and they do not even have the decency to apologise for their error. The logo should be changed to "FNB how can we ***** you!" Clearly their departments is a daily circus,if in this day and age you take 5 days to respond to an e-mail. On my e-mail responding to them I requested a callback. I still did not receive a call or response. Shows you what FNB thinks about us clients. They don't even care to respond as they have so many clients. No worries this one client will encourage family,friends and any one that will listen about your *********** staff,your appalling client service and how you thrive on ******ing money from clients.

DISGUSTED IN YOUR BEHAVIOUR AND APPALLING SERVICES!

Miss Saabira Khan