FNB/Takealot

I recently opened a Private Bank account with the Ballito branch of FNB. Due to their oversight, no ATM card was issued even after a month of waiting - it should have been done with the opening of the account. When the problem was escalated to management, they apologised and promised the card will be ready for collection within 2 days. Instead, I received a message to say that a FNB delivery division of Takealot will deliver the card. After 5 days of waiting and trying in vain to get a response at the number provided, I approached FNB who said they would escalate the matter only after a waiting period expires. When it did get escalated, Takelaot called to apologise, blaming it on FNB who gave them the wrong contact number. They promised to deliver it urgently - which was set for 5 days later because their system would not allow them to do so any earlier. Despite 2 messages confirming they were to deliver today, nobody arrived or followed up on what was termed a priority matter. Pathetic client service - not what you expect from Private Banking.