FNB...still not helping...or are they just as confused

Referring to complaint reference 215248. On18 May after our telecom and email received, I clicked accept on the approved cashflow relief application. A few days later a cashflow relief amount reflected on my profile, but now it no longer does. How long does it take for the relief fund to pay out as I see my overdraft still hasnt been sorted? Why does the amount no longer reflect on my profile? No one on the secure chat or call centre is able to assist and I'm finding this very frustrating after laying a complaint only to once again not get assisted. Please FNB, this is not on...stress levels are already through the roof due to back and forth since April.