FNB's Vaalwater bad service from manager

Good Afternoon. I have made a deposit on the 7th of May 2025 on FNB bank ( Vaalwater)and the incorrect number was used. I was sent to the bank by the company I was depositing into to get a trace number. I was welcomed by the consultant with the name of Martha, who referred me to the bank manager. The bank manager said she'll call me as soon as she is done with the consultant. When the bank manger was done with consultant she just walked past to her office and I was told that she is busy and they can not help me with the query I was there for. I can't afford to lose the amount of R1500 as I'm self employed and depend on each and every cent to see my profits and loss.