FNB's ***** the customer culture

Dishonest and arrogant. fnb has quickly become the worst bank in south africa to deal with. They promote and advertise offerings and rewards programmes that are simply just not true - when you speak to different support consultants you catch them out lying. Their attitude is pretty much ***** the customer. Support is DISMAL. I have not once engaged fnb support channels in the last 5 years and found an answer - every single engagement with fnb is slow, frustrating and annoying. Support people are rude, *********** and arrogant. If they don't like what you're asking or saying they just tell you it's your fault and end the call. Absolute ******* culture that the ceo Jacques Celliers has created in recent years - I have been a loyal fnb customer since 2001 but with this ***** the customer attitude that Jacques Celliers created I must seriously consider another bank now. What a mission.