FNB's terrible customer experience

I have interacted with FNB customer service for the first time in 2years and my experience was terrible firstly i requested a card which was promised to be delivered on Friday and i made 4 trips to the bank branch century city of which each time i was told to come a little later then on my last interaction the consultant confirmed there was no card end of the story besides me explaining the number of times i had already been there. Today made another trip after calling the Fnb contact centre and was advised that the card was at the branch on Friday. Today i finally fetch the card only withdraw some money and recieve a paid slip with no money and the ATM goes to out of service mode when i go back to the branch i am directed to log a dispute which takes 2 working days before its solved even though all of this is happening in the same place. I am shocked at the level of inefficiency