FNB’s tax handling/App and web portal are a mess

2nd year in a row the FNB chat, App, and online banking fail to work for me. Every year, we’re threatened to update tax information — information that hasn’t changed — yet the App errors out, and the web portal doesn’t clearly confirm whether anything actually went through.

Tried the secure chat on the FNB App and the consultant clearly couldn’t wait to exit. I said “checking now,” and that was it — the rep left the chat.

Why not forward me to another department to call me back if you can’t resolve it yourself? You’re FNB. Get your business in order. You are not the only player in the game, and I am inclined to start looking elsewhere.