FNB's standards have dropped.

FNB upgraded my account to private clients without my consent and clearly in an attempt to to derive additional bank fees from myself. When this was reported to them it took them approximately 2 weeks to downgrade my account again *(when the upgrade conveniently only took 1 day) and once this was attended to i received a petro card instead of a credit card and was told i would simply need to order the correct card.

This is unacceptable and FNB clearly has no regard for their consumers needs or realities. FNB's standards have really dropped and they are no longer a consumer friendly bank offering a good service.

Dealing with them is like drawing blood from a stone. the more i speak to someone at the bank the more my account seems to be embroiled with problems caused by FNB and its employees.

Upon reporting this I was passed from pillar to post and finally hung up on.