vS
velile S

1 reviews | Active since Sept 2012

30 Mar 2019, 08:37

FNBs stance on anything Foreigner is appalling

This bank changed my international atm card and transaction limit without notifying me yesterday now I have things I pay for every month on my cards like Netflix and can’t make those payments because they blocked my cards on the pretense of protecting our accounts from *****. Had I been notified in time would have made arrangements but now I’m stuck with payments to make before all my accounts are placed on hold this weekend because they blocked me from any transaction and tell me that I have to tell the bank when I travel like a little child who has to report to their parents every time they do or go anywhere. This was never the case when I’ve travelled out of the country and I am highly frustrated and irritated by their stance on anything foreign. I’m not even from here so when I have an emergency I won’t have access to my accounts if I had to leave the country without telling it to the bank. Fix this and today FNB I’ve wasted enough airtime calling you people.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2019, 10:43
Official
Good Day, 
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***NF.

Regards, Hello Peter Complaints Team 

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