AM
Andrew M
1 reviews | Active since Mar 2014
09 Sept 2019, 14:11
FNBs STAGGERING INCOMPETENCE CONTINUES
My NUMEROUS complaints about the same issue are referenced (***NF). On Friday 30th August at 14h02, I was contacted by FNB to be advised that the service charges of R247 were going to be reversed and returned to our account. OVER A WEEK LATER AND STILL NO FUNDS RETURNED. However FNB have gladly helped themselves to bank charges from our account for the month of August 2019(taken from our account on the 5th September 2019). The levels of TOTAL INCOMPETENCE are staggering.
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FNB (First National Bank)'s replyOfficial
09 Sept 2019, 16:19Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply09 Sept 2019, 16:19
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***