FNB's speciality is service delivery failure! Terrible service!

I am still waiting for a formal apology from a senior management member to apologize to me for the miscommunication and lack of skill displayed by the useless service advisors, who **** to me earlier this month, telling me that my debit order of my bond from ABSA bounced, when it in fact didn't - as confirmed by ABSA themselves! I don't want any apology from a service advisor, because none of them can actually speak English, let alone understand it. I want a formal apology, in writing via email and via phone call, from the management team at FNB! I find it shocking that your App won awards for innovation, but your service advisors render terrible service, lie to clients and give them inaccurate information! Totally unacceptable! You guys are just giving me more reasons to switch to another bank!