FNB's Special Offer Results in Full Account Fee Charges ( Private to Wealth Account)

I am writing to alert you about my recent experience with FNB and the misleading special offer they advertised, which ultimately led to me being charged the full account fee instead. (R650)

FNB contacted me with a special offer, in November 2025 , promoting a switch from a Private account to a Wealth account with the assurance that only the Private account fee would be applicable until March 2026. However, despite this clear agreement, I have been unjustly charged the full account fee, ( R650), in direct contradiction to the terms of the offer provided to me.

I have made numerous attempts to address this issue with FNB directly, on the 7th January ( *** - who promised reversal of the charges). On copy again was ***, ***.

I have been met with inadequate responses and delays in resolving the matter. It is disappointing to see a reputable institution such as FNB not honouring their commitments and failing to provide adequate customer service, upon charging us exorbitant prices to allocate private bankers who do not care to communicate & resolve our queries timeously.

I urge all customers to check their accounts for such misleading promotions, also who have been affected by similar misleading & incorrect charges by FNB to come forward and share their experiences.

By raising awareness on platforms like Hellopeter, we can collectively hold institutions like FNB accountable for their actions and demand transparency and fairness in their dealings with customers.

Let us stand together in raising our voices against unjust practices and ensure that financial institutions like FNB uphold their promises and treat their customers with integrity and respect.

Thank you for your attention to this matter.