FNB's Slogan....How Can We NOT Assist You

I have been trying for many weeks now to just update my physical address online. I have even used FNB's SecureChat. They recommended that I mail PrivateClients. I have also mailed FNB's Complaints Dept and ekycdocs as per your online banking site. ABSOLUTELY NO ONE is bothering to reply to me or to action my request. Over the years I have stopped making use of Wesbank, FNB Home Loans, FNB Forex, I have moved my accounts back to Premier Accounts from being PrivateClients Accounts and all of this due to POOR service. I have even closed some of my accounts at FNB. After 34 years as a Customer of FNB starting out with a BOB-T account it seems best to close my last accounts and move my business to another bank. Really really useless! Stop moving Customers out of your branches and forcing us onto your useless call centers or email addresses as non of them are assisting us! Also please do not respond to this complaint with words like....we are sorry to hear about your experience OR we will be in contact with you to assist you with your problem, etc. Even BETTER yet....don't bother contacting me at all as your other FNB team members have been doing!!!! I will quietly close my accounts and leave....AND also please just don't use Covid or staff working from home as an excuse!!!!