FNB's slogan: How can we help you? Joke of the Century

I made 2 payments to an overseas supplier using my credit card. They were both large payments so I can understand red flags were raised. I waited for some form of communication from FNB or FNB Card. None arrived.

I called FNB Card today and enjoyed the merry go round of being asked questions by robots. Once everyone agreed that the robots couldn't do anything, humans got involved who gave me codes to give to the supplier. I sent the codes to the supplier who told there's nothing they can do with the codes. I called FNB back to be told there's nothing they can. The money is reserved but unpaid by FNB or unclaimed by the supplier or both.

Can I get this resolved?

Nope.

Thanks FNB. How can you help me? Do your job. Help people to transact.