FNB's Slogan "How can we help You" is meaningless because service is a word that don't understand

I wish I didn't have to award stars for service because what happened today deserves minus 100 stars for the absolutely arrogant terrible service that I got at FNB Mall of the South this morning. After the passing of my wife, her retirement fund has asked for their documents regarding banking details signed by a bank official confirming the system generated banking account confirmation letter. This morning I took my daughters confirmation of banking details letter with the document from the retirement fund to be signed by a banking official at FNB Mall of the South. The banking confirmation letter was signed by a commissioner of oaths to prove it was a bona fide copy of the original. After sitting in the banking hall for over an hour, I was called to the counter by a banking official. I explained the situation and added the fact that as a nursery school teacher who works from 6am to 5pm everyday, it is very difficult for her to get to the bank and she asked me to bring the documents for sign off. The bank official glanced at the documents and bluntly told me that unless the account holder is present, she cannot assist me in any way at all and made it very clear with her body language that any further discussion was out of the question. I then took the documents and left before I said something bad as I was furious that she was not even willing to find a solution to the problem - rules is rules so go away was the very clear message. So much for the slogan "how can we help you" because it is very clear FNB DOESNT WANT HELP, ONLY ENFORCE RULES.