1 reviews | Active since Jan 2019
FNB's shocking Service
I Am so so disappointed with the service I received from my Bank for years. After this experience I am now looking at changing banks.
I feel sorry for Reshma Naidoo and Nokulunga Dlamini who are in Cornubia branch as so far they are the only two people Who know what they are doing in FNB.
As for the call centre staff the service is shocking, its like you're calling SARS. Yesterday I called at 16:15 the consultant was chatting to her friends on the side didn't even realized the call was routed to her. After I finished authentication, she placed me on hold to continue with her fat chat and came back to give me information I didn't ask. Because her focus was not on the call.
Hhay am am shocked even this morning I have still not received the service I want from this Bank.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)