FNB’s Shocking Response to Potential ***** — I’m Outraged!

On 3 December 2025 at 20:13, I received an alarming notification from FNB stating that R0.00 was reserved for a purchase at “Visa Provisioning Serv” using my virtual card linked to my GL account ending in 3957. I had no idea what this was — and I immediately phoned FNB’s ***** line.

What followed was an absolute disgrace.

The consultant I spoke to was rude, dismissive, and completely unhelpful. I explained that I was unaware of this transaction. She casually rep**** that it happens “when someone tries to register your card online.” I then asked how that’s even possible — I only use this card via the FNB app and exclusively for SANRAL toll payments.

Her response was something like? “I TOLD YOU, TO CANCEL THE CARD.” No investigation. No reassurance. No attempt to log the incident or escalate it. She raised her voice, spoke over me, and refused to listen while I was still asking a question. It felt like I was being blamed for reporting *****!

I was so shocked and disgusted by her attitude that I ended the call. And now I’m left wondering — is this how FNB handles *****? Is this the “service” we pay monthly fees for? Because from where I’m standing, it looks like they don’t care at all.

This was a serious security breach, and instead of support, I got hostility and negligence. I’m extremely upset and deeply dissatisfied. FNB, you’ve lost my trust — and I’ll be warning others: FNB is no longer safe.