FNB's shameful handling of my ***** case...

created this account purely to express my deep dissatisfaction with this company.

On the 31st of July, I reported a ***** case after losing every cent I had. I was told the matter would be resolved within 2–3 weeks.

It is now nearing the 12th week since I reported it, and although they have finally repaid my money, I am still suffering the effects of the *****, as my account remains frozen.

I just returned from my local branch, only to be disappointed once again — no one could assist in unfreezing my account.

Moreover, the entire experience has been nothing short of distressing. FNB took no initiative to contact me about the case; I had to chase after them, practically begging for information. I’ve sent two emails of complaint — both were completely ignored.

For a company of their stature, such blatant unprofessionalism is shameful.