FNB's shameful continued disregard for their customers

FNB continues to show such disregard for their customers. On the 26th of September they decided to double debit my home loan account. It took me +/- 6 days before they credited my account with the extra amount. In the meantime, I had an unpaid item. FNB reversed the amount they had charged for the unpaid item but my sevice provider had also charged me for the unpaid amount. I sent FNB a copy of the statement showing the amount charged for the unpaid item as well as a receipt showing that I had paid this penalty resulting from their actions. I was told I would be paid back the amount into my account. This was on the 7th of October and to date this amount has not been paid back into my account.

I find it appalling that if it had been the other way round and my account had an unauthorised debit balance the bank would have charged me interest over those six days that they had my money. Now that they decided to just take my money and keep it for 6 days all I get is an "oops sorry about that" and now I have to carry additional charges because of this which they promise to refund but do not.

Shame on you FNB

FNB should be as concerned about protecting their customers as they are about protecting their own interest.