Fnb’s service sucks!!!

On the 12th of December I contacted my private banker to assist me with an increase on my Credit Card. I was told that my Risk profile was high. The reason for this is because I have taken numerous ATM Temp Loans. I explained to the banker that I was told by a consultant on the banking app that taking these loans and paying them back on time would be to my benefit, where in actual fact it was not the outcome I received. I explained this to my banker and he advised that the Credit adept would have to adjust my Risk profile. This discussion took place on the 12th December. The lead time i was given was 10 working days. If I’m correct then I should have received feedback by the 26th December. I emailed my private banker only to receive an automated response saying that he will only be back in the office on the 8th of January 2020. His emails were automatically forwarded to other bankers that has up until today merely rep**** with 1 mail saying I should follow up with someone else. I fin the service that I have been given utterly disgusting. The fee of R399 I pay per month is to have access to a private banker as I work and reside in China. I am unable to make international calls as they are very expensive. Out of my R30 000 / R50 000 salary I find it hard to believe that I only qualify for a credit card limit of R17000. My only credit account I have is with MTN for R2000 per month. It has been 2 weeks since I have been struggling with this and his would be my second Hello Peter complaint, and still I have no solution, outcome, and not even a phone call to resolve this issue. 1 sleazy email telling me to communicate with another banker that also does not respond to my mails. Well done FNB! In the rare case that FNB will actually phone I need to be contacted on my China number +***103