SP
Saraya P

1 reviews | Active since Apr 2018

26 Apr 2018, 09:14

fnb's service is horrible

they don't deduct a life / policies for 2 months and say there were no funds shouldn't they contact the customer than make a triple deduction the 3rd month and tell you, you cant get your money back you had to cancel within 60 days they are ridiculous .

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Apr 2018, 16:32
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***