FNB's service is going downhill.

I have 3 Youth accounts with FNB, I have also added them onto my profile as well as my wife's profile. I have contacted FNB on and off since Feb, my kids benefits for Kauai and Wimpy do not work. It shows 'unlock'. Two weeks ago I contacted the Wealth department again, they explained that the kids accounts were deactivated, so they reactivated which should unlock these benefits. It's now a new month andnew quarter and still the benefits are locked. My wife and I both lost last quarter's Wimpy voucher and every month, their Kauai voucher. I cannot keep calling with the same issue and not have it resolved. I would also like to know why does one only get one kiddies voucher if there are more than one child with an account? The kids accounts benefits are better at ABSA. Looks like we should move two kids accounts to ABSA and keep one at FNB. Another issue is to reactivate my flexibond, which my wife has been trying to do since last Sept, it's now 7 months later and I've submitted all documents the homeloan department have asked for and still no feedback. I was told to email or contact the Private Wealth department with any enquiries as this is what my monthly fee covers, I contact them both via email and telephonically and am ignored. Could someone please assist me with these issues?