FNB's service is based on "if you sound right"

Again FNB are simply unable to provide professional service they claim. today i spoke to Lebogang at the following FNB number ********** . i provided my ID number and my full name, yet i was blatantly denied to be by miss Lebogang because i dont sound like who i say i am.

i thought FNB's ignorance couldn't get any higher but i was clearly wrong. i would just like to tell anyone out there that if you bank with FNB you better sound like who you say on the phone or FNB's "professionals" will simply deny you service.