FNB's service is appalling!

I give FNB a rating of “terrible” because of their recent absolutely hopeless service. The story is a follows:-

On the 7th February I received an e-mail message from an address ********** which had an attachment of a form for me to complete and return to that address. The form asked for information about tax matters, in particular about whether or not I am registered a taxpayer in South Africa and more especially if I was registered a tax payer in any foreign countries. If so, I was to complete all the details and return the completed form to them. With all the ***** that is prevalent here, I needed to be assured by FNB that this message did come from FNB and not from some other source, who may be trying to obtain information from me *******ly. I thus sent a message on the 8th February to their Call Centre e-mail address asking if this was a genuine message emanating from FNB and not from some other unauthorised source. I received a response the next day saying that my e-mail had been forwarded to their FNB Consumer Foreign Tax Department for attention.

And then - totally no further response in spite of a further message which I sent on the 14th February to several addresses, including their “Call Centre”, their “Premier Suite” and their “Consumer Foreign Tax (from some of which I received “read receipts”). FNB are totally incapable of answering a simple question which basically needs a “yes” or “no” answer. Absolutely appalling service!! I can hardly believe that they can be so bad. Their slogan, or whatever it is, says “HOW CAN WE HELP YOU?” Really!! SHAME ON FNB!

Maurice Blumsohn