FNB's "Secure Chat" has to be the most frustrating "Service" around!

FNB's "Secure Chat" has to be the most frustrating "Service" around! Tedious, having to type in app and continually waiting several minutes between meaningless responses and then being transferred from department to department. After wasting an hour and 20 minutes on the Chat, I am Currently waiting on the 4th department (14th in the queue) I have been transferred to for some reply.....

All the listed support numbers give me a "number not in service" message when I try ring from my CellC Contract phone.

So the issue is that I moved money from my Bond to my Premier account last night and it is showing as "Pending Credits". I have done 2 similar transfers today from my Bond to my Premier account and those funds are immediately available. Trying to establish why last night's transfer is being withheld?

Wasted 15 minutes with Rose on "Secure Chat" who eventually transfers me to "Home Loans" chat. Another frustrating 30 minutes with Thabo transferred me to "Digital Banking Department". They then disconnected me... Chat resumed and another 30 minutes so far with Tamica.... Just tried to upload a picture to share what I see and the App has frozen! Emailed it and she now suggested I should contact "Credit Card Accounts Department", even though this transaction had nothing to do with my Credit Card.... Now transferring me to "Accounts Department"...... Twice I have asked that someone ring me, but instead they just keep transferring me around in circles. So Bianca now wants to transfer me back to "Home Loans" again...... Bianca has now offered to send a "clearance request" and to update me on progress. Hopefully after one hour and 40 minutes, this will finally be resolved.......