FNB’s Revolving Account Nightmare – A Month and a Half of Empty Promises and Zero Accountability

I am beyond frustrated and disappointed with FNB’s complete failure to resolve a long-standing issue with my revolving account. For over six weeks, I have called countless times, spoken to multiple consultants, and received the same empty promises: “We’ll escalate it,” “Check after 24 hours,” and “We’re working on it.” None of those promises were kept. Not a single follow-up call. Not a single resolution. To make matters worse, my private banker, Khumbo Nkhoma, has been utterly unhelpful. His lack of urgency, empathy, and accountability has made it painfully clear that he does not care about resolving my issue. His silence and inaction speak volumes.

I have not used this account since last year, yet it now shows that I owe R4,000. I’ve tried to close the account, but even that seems to be an impossible task for FNB. How is it that a bank of this size cannot resolve a basic account issue or follow through on customer support?

I am angry, exhausted, and deeply disappointed. FNB has put me through unnecessary stress and wasted my time. This is not just poor service—it’s negligence.

I demand:

Immediate resolution of the revolving account issue.

Closure of the account. A formal apology for the lack of service and accountability. A review of how private bankers like Khumbo Nkhoma are held accountable for client support. If this is not resolved immediately, I will escalate this further through every available channel—including regulatory bodies and social media.

Saying that I hate FNB will be an understatement right now; I'm gatvol with you people.