FNB's Repeated Terrible Service In Two Month's Time.

This is the second time I have had to report FNB to Hello Peter in two months' time.

Please go and read my review posted during April/May 2023.

Now I am in exactly the same position and am receiving exactly the same terrible service. You are just a number to FNB.

This is what happened the second time around: I had to cancel my card a week ago because of suspected ***** when I purchased an airline ticket online.

I have contacted Secure Chat immediately and yesterday, 3 July 2023, at 13.06, a service advisor named Mphoyana advised as follow: "Debit card will be delivered today". No one came to my house.

Today, I contacted Secure Chat again and at 15.04, a Janine informed me: "Your card will be delivered to you on 13 July 2023". I informed her that I need to travel to Cape Town on Friday and I cant wait that long. She cut me off.

I contacted Secure Chat for the third time today and was informed by Modise at 15.12 that: "Your card will be delivered on the 10th of July 2023".

One "advisor" says 13 July and the other one says 10 July. So, they can't even be consistent with their advices on the delivery date on the Secure Chat platform and they are LYING to one's face. Two months ago I experienced exactly the same service.

I should have changed banks two months ago and advise anyone considering to bank with FNB, to stay far, far away.