FNB'S REFUSAL TO CLOSE ACCOUNT - WHAT A BAD EXPERIENCE!

FNB, shows refusal to close my Platinum account in spite of my efforts and attempts. The account fees monthly are exorbitantly high for me at this point given my financial position - I am unable to afford it. How does a giant Bank ignore its customers requests. I even asked them to downgrade the account, in order for me to settle the fees. They advised me that this is not possible. I don't mind paying the fees I initially owed, however the accumulative amounts I will not pay. This is unacceptable. How do you not attend to your customers and yet you offer to help them. I wanted to stay with FNB, but the attitude of not being willing to 'help' forced me to move to another bank where the fees are cheaper and the bank is innovative. Please attend to my complaint and get it resolved. Thank you