FNB's 'rapid & digital' response - wait continues into month 4 yay

So sick and tired of FNB, great 'digital' bank that has taken 3 months of my time to try and get my refunds processed successfully. What takes so long ??? The escalation department even had to get escalated. Mickey mouse stuff FNB.

I settled my 4 accounts in Dec, my debt practitioners paid again in Jan, citing holidays as the pathetic reason why the instructions weren't updated, and to date FNB have refunded 1 account in Jan, 1 in Feb and now 1 in Mar.

I am nonplussed, how hard is it for a 'digital' bank to refund 4 accounts correctly at the same time ? Maybe by April I'll finally have some relief, but the way it's going that may be in 2024