FNB's premier service

With FNB's premier account, I was promised premium service, having access to 24 hour service on the banking app. This is not the case, the service that I have received by attempting to contact FNB via their secure chat does not work. Consultants respond to you 2 hours after communication has been initiated by the client, when you are at the branch requesting assistance you referred to call the call center, which you will be on hold for a long time before you speak to someone & then your call is transferred & you are put on hold again. All this account is good for, is for them to debit R219 from your every month to get ****py service from them.

I do not see the benefit of having a premier cheque account with the service that I have received. It is totally pathetic & frustrating.