FNB's POOR SERVICE

i am so disappointed in the service i got from one of your employees in FNB Khayelitsha Mall. the guy looked like he didnt want to be there, He had this garfield face,like he was picked up from the street to come and assist at FNB. i was there because of having issues with my FNB app and online banking i kept asking him how can i go about it because i also needed to update my withdrawal limits he spoke to himself coz i couldnt hear anything he was saying he mumbled.

i stood there close to an hour waiting for him to assist me and he just continued helping other people, passing me by. i decided to go but i was furius because i dont stay close to the mall i used by money for nothing. i wasnt at FNB because i was asking for donations or a favour from you guys i was there to sort out my things a service you promised you could give me so for your staff to give me a service i wouldnt give to the clients i work with where i work - was disgusting.

you call the offices no one picks up and you have to be there physically then you treated as though you are there to ask for a favour. you need to take your guy to service traing because he needs it. i am ****ed that i bank with you and yet i am treated like that.