FNB's Poor Service

Sometimes they are good sometimes they are very bad. I ordered a phone last week from them. This morning they sent me an sms that they will deliver the package, but when I called the delivery ream to arrange since I won't be at home they telling me that the order has been canceled. How I was going to know that if I didn't call the delivery team. What makes me more angry is that when I called FNB to ask why the order was canceled I don't get answer's. When I phone them they keep telling me that they will get someone to call me. Up until now I haven't received any call