FNBs poor customer service

If I could, I would give a minus score. I have never come across such entitled and rude staff members - FNB does NOT give a ..... about their customers. My story goes back quite a bit, and I am changing banks after 15years, which is long over due. You have costed me additional money, needing to take out loans to cover up your employees miscommunication, and just poor poor poor customer service, not even to mention your app and secure chat (amateur's). You are quick to call when it suites you, but oh boy, heaven forbid you need assistance or even just information from your private banker, endless options and never going through to a person.

FNB used to be a friendly service bank which had its customers needs sorted in a timely manner.

I really hope someone sees this and reaches out to me, so I can go into a bit of detail. But I highly doubt it and that anything will change.