FNBS Poor complaints resolution teams, apps, call centres

Let's start with the automated Fnb voice who states that the Fnb app and other platforms make life easier for the clients, is just that an automated,meaningless voice. Now for the break down. App made a limit increase on my over draft was approved. Make contact via the secure chat facility on the app and was advised 24 hours. This Morning made several fruitless attempts to chat on the app l, even mentioned that there was a frustrating delay replys and even had a message replace a previous message. Consultants keep on with an automated response that they will stop the chat due to no response from me. Eventually gave up and tried the call centre number another automated voice stating all the the wonderfull benefits of the app. Got to a consultant and was told after my explanation of what I needed to call te premier team told her I was advised by them to call her department. The lack of internal processes and who does what, Is very disturbing for such a large conglomerate as Fnb. Gave up and tried the secure chat again received automated response about the technical problems. Called the call centre number again was again told needed another department, got to a gentlemen who simply said needed applications department. By this time I was fed up got to secure chat and had the same garbage of they can not assit and I must call the call centre have records on the app, asking for a manager, was told the call centre will give me a manager, raised the fact that they would just give me the secure chat team again. Calls take your I'd number twice yet when tou speak to a human again it is given??? The consultants are poorly trained, or simply brush off onto the next fruitless chat,call. My request to speak to a manager was not granted. A basic request on a update on a successful application cost me more than 30 mins of calls and not to mention the many , many bytes of wasted chatting on the app. Customer service is poor, but boy do they not hesitate to charge you hundreds in monthly fees for benefits that simple do not offer what there Automated voice drone you get on the what should be a free call contact centre.Nearly forgot sent a complaints message available on the app, nothing not even a reference number or acknowledgement.