FNB's pathetic service during Covid-19

I have contacted FNB numerous times (***) to apply for a payment holiday on my bond. I completed the application and returned it on 15 May. I followed up with e-mail on the 25th of May and again on 2 June. No response. My bond payment has been debited in the meantime. I will have to look for a bank that wants to help their customers. This is absolute pathetic service.