1 reviews | Active since Dec 2010
FNB's Non response on ***** (on their watch!)
I had a ********** debit attempted on my account at the end of July. I messaged FNB from your website 'contact us' page and received no response. I tried again a month later on the 29/08, from your FNB online form. To date, no response. How can we expect that our accounts are safe with you from ********** activities when you don't even bother to respond to queries submitted through your own website? I dont have a MZANSI account and this transaction on my account was **********- #MZANSI 0******X ********** 0730
Good Day Charmain ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Charmain ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***