Fnb's non existent ***** department

In December 2025 I made an online purchase using my FNB credit card. Though the merchant has a physical address etc. they have proven to be shady in not accepting phone calls, not delivering the ordered item and just being unavailable. I have submitted a ***** case with FNB at the beginning of January 2026.

Now here is where I am surprised, my trusted bank, FNB has failed to investigate and cancel this transaction, even though we are now fast approaching the end of march. In fact FNB ***** department seems to be totally unbothered.

FNB, should I be taking my business to Absa where they actually are responsive and know how to handle ***** cases?