FNB's non existent customer service and failing security systems!!

My mom-in-law's Fnb account was hacked in April '24 and her accounts emptied. They even transferred all the funds from the revolving credit account. The cards were stopped but more transactions went off after the cards were stopped. After numerous calls to customer care some funds were refunded but to date FNB has not refunded any of the revolving credit funds that was ******. Call after call she is advised that it was logged incorrectly at the centre and will be rectified. She is paying the monthly repayments since April and to date she has not been assisted or refunded. The more people I speak to it is becoming clear that FNB security systems are failing and more and more FNB clients are being targeted by *****s. I stongly suggest that all of us banking with FNB, of which I have been customer for 25 years, start thinking of alternative banks to safeguard or hard earned money.