FNB’s Negligence Is Ruining My Credit - Zero Accountability

I am extremely frustrated with FNB’s handling of my case.

I settled my FNB Temporary Loan in February 2025 via Nimble, but FNB only closed the account in May 2026. Because of this internal delay, my paid-up letter reflects May 2026 and my credit report now incorrectly shows missed payments from Feb 2025 to May 2026. This error is actively damaging my credit profile and I am currently unable to get credit.

I have been trying to get this fixed for weeks. The people I have been dealing with at FNB are ***********. They provide no updates, give conflicting information, and are deliberately ignoring my calls and emails. There is zero sense of urgency or care for customers.

FNB needs to take responsibility immediately. I requested: 1. A corrected paid-up letter reflecting the February 2024 settlement date 2. A letter confirming the incorrect credit bureau reporting was due to FNB’s internal delay 3. Immediate correction with all credit bureaus

It has been almost a month, nothing from them. This is very poor customer service. Do better, @FNB.