FNB's Mpumele Mazibuko so rude

Item: FNB (First National Bank)
Rating: 1
Author: KELEBOGILE M

I spoke to Mpumelele Mazibuko who refused to help me because I do not have a four digit pin. She put me back to the verification system over and over again. She refused to understand that I have a five digit pin not four so how can I do that verification when i have no 4 digit pin. She was rude also.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Mar 2018, 08:49

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply09 Mar 2018, 08:49

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Sales and Service Contact Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

KELEBOGILE M's updateReviewer Update

15 Mar 2018, 11:41

When I called back again the consultant who answered was able to help me unlike Mpumelele. Also FNB called me to check that I have been helped and to say that Mpumelele should have helped me as I was unable to use the automated verification process.

KELEBOGILE M's update15 Mar 2018, 11:41

Reviewer Update