FNB's mistake, my nightmare!

I have been a FNB "Private Clients" account holder approximately 14 years. I cannot believe the lack of service that goes along with this astronomical monthly fee. FNB made a blunder by listing me as a bad creditor with ITC while I had been honouring my debt with them every month. They have NO interest in rectifying their mistake even after contacting (telephonically and in person) numerous "managers". All they say is that it is at "Legal". This has been going on for more than 6 months. FNB's error has meant that I am unable to secure ANY further credit. Even though they agree that this situation is their mistake, they are also unwilling to grant me any additional credit stating that I am listed on ITC???!! Yes, due to YOUR incompetence. I am honestly bamboozled as to why I am paying a R500 monthly account fee.

I have always been happy to recommend FNB, but the last year has been an enormous disappointment and is the only reason that I am turning to Hellopeter in a last ditch effort to see if anybody at FNB still cares about their "Private" clients!