FNB's Masterclass in Passing the Buck

Thank you FNB (Naeema Manesan from FNB CSR) for your recent response regarding my unauthorised debit issues with Telkom. I must say, your ability to deftly shift responsibility from yourselves to Telkom is nothing short of impressive. Truly, it’s a masterclass in corporate obfuscation, and I feel compelled to give you a standing ovation. Bravo!

Let me summarise your response for clarity: 1. Telkom couldn’t provide a mandate – Ah, yes, the classic “blame the other guy” manoeuvre. A timeless strategy! 2. It’s now my responsibility to chase Telkom – Because clearly, the customer is the best person to investigate ***** on your platform. Who better to play detective than the person who’s already out of pocket?

While I admire your commitment to creative problem-solving, I can’t help but notice that you’ve conveniently sidestepped the elephant in the room: your own security was breached. Instead of addressing how an unauthorized transaction (with other party having all my FNB details) slipped through your systems, you’ve handed me a metaphorical magnifying glass and sent me off to solve the crime myself. Sherlock Holmes, I am not.

Perhaps I missed the memo where banks no longer safeguard their customers’ accounts and instead outsource ***** investigations to said customers. If so, my apologies – I’ll be sure to update my expectations accordingly.

In the meantime, I kindly request that you revisit your role in this debacle. Specifically: - How did this transaction bypass your security measures? - What steps are you taking to prevent this from happening again? - Refund the fees you have charged me to reverse the said ***** on my personal and business accounts. - And, most importantly, when will you stop passing the buck and actually take responsibility?

I eagerly await your response, preferably one that doesn’t involve me donning a detective hat.