FNB's lack of service

I have changed my bank to FNB from Standard bank, I downloaded the APP as requested and waited for my card, I got my salary already and still no card no communication from them nothing, firstly i had to find out my account was blocked and they did not let me know, i phoned around and has been put through so many times, till i eventually had to drop the call, I then used my lunch time to go to the bank and was not helped and had to walk back to work. The N1 city branch is a very busy branch and the renovated to only 2 tellers and about 6 consultants, why i have no idea since it is so bussy. My wife has the same problem and spent 2 hours on the phone yesterday, we both have decided to cancel our accounts at FNB for the lack of service, the APP does not work my phone i cannot change any limits after i was told i can use e wallet for 1500 per day twice, i could only get 500. not sure what FNB's problem is but unfortunately i dont see us staying there, we also have a home loan approved and apart from the trouble there we will ultimately have to cancel that too. i would really not advise anyone to switch to FNB. this is the worst ever service or the lack there of.