FNB's lack of security and accountability

FNB's Inaction on Unauthorized Transactions

I've struggled with recurring unauthorized transactions since December 2023, causing significant frustration. Despite multiple contacts via SecureChat, phone calls and emails, FNB's responses have been consistently delayed, inadequate or unfulfilled. This includes unseen transactions (R50 deducted from R2,300 to R2,250), lack of investigation or transparency as to why this is happening, unkept promises and nonexistent escalation progress. Interactions have been disappointing: •I used their SecureChat app, no response. •I've had Phone calls promising escalation of the matter, but ignored. •Email exchanges with a Chad Cornelson and a couple of others. Showing inconsistency as if the matter is being passed around their office and there's no interest. •Follow-up call confirming escalation, still no action. The matter remains unresolved. Promised escalation has not materialized, further eroding my trust in them. If they want my trust. They should conduct an immediate investigation, reimbur*****t, preventive measures and show accountability for this, as it happened on their watch. FNB's customer service shortcomings highlight inadequate dispute resolution processes. And drastically needs improvement.