AVDW
Andre Van Der Walt

1 reviews | Active since Apr 2018

03 Jul 2018, 11:11

FNB's lack of response and ignorance

My accounts was handed over to Brooks and Luyt attorneys. Ismel and Dayha Atterneys ate also pestering me every second day regarding the same account. Wenzile from FNB loans Complaints has not responded to any of my emails in two months. She is of NO help is getting the confusion sorted which FNB has created.

Now regarding Brooks and Luyt, they call me three times a month to remind me of payments, 4 days after I made the payments, so that speaks volumes of the lack of communication, integrity and professionalism of their company.

But the lack of response from FNB is upsetting but yet not surprising.

FNB - How van we NOT help you.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2018, 11:38
Official

Good day Andre,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Loans for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)