FNBs lack of customer service

Put a claim in when being retrenched, they acknowledged receipt of my paperwork and that it would take 2 - 3 business days to process... a week later they still went and deducted the repayment of my loan despite taking ALL THE MONEY I HAD LEFT! I am now trying to have the funds reversed buy their number ending 0091 cuts off before reaching an agent and the online bankers put me in queues... I have waited up to 7 hours before giving up.

I'm desperately trying to survive but these cold distant greedy institutions just want their money and don't care that I'm struggling to feed my family now because they took R5000 out my account despite full transparency regarding my situation and followed all their systems.

Been with FNB for 10 years, unbelievable. Time to change.