FNB's lack of any service

I am probably the unhappiest new client FNB have ever had on their books. The only "easy" step in the process of becoming an FNB client was the first guy that called me to ask if I wanted to move over. From there, it has been a complete disaster. From having to move over my own debit orders, to not getting my credit card. From having my name misspelled on my profile and being unable to fix it, to finding out today after almost 8 months that no one ever activated my eBucks even after 2 phone calls. By not being able to update my physical address as apparently no doc is allowed except a certified copy of my rental agreement which is not in my possession (with the owner in Steelpoort). To no one linking my cheque and credit cards to provide me with the best bank costs. To receiving incorrect information via the app's chat function and when I question it, no one responds. The list is quite endless, so I wont list them all...

I still to this day do not know if my portfolio has been set up correctly, if I am paying the best rate, if my eBucks have been activated or not (strange seeing as i have been receiving eBucks emails after my previous two calls), and the only reason why I am still with FNB is probably because of the interminable drama of moving back to ABSA, who are just as phenomenally lacking of any kind of service as FNB has been.

I cant wait until the day that everything is set up like i want to, and i am able to use the website resources, so that I am never forced again to speak to any FNB consultant.

My advice: Rather the devil you know

Suffice it to say, I will never recommend FNB as a bank.