JP
Jacques P
1 reviews | Active since Dec 2012
17 Jul 2019, 09:59
FNB's is pathetic as usual
Spent 15 minutes on the useless call center trying to contact my branch.. They do not transfer you to the right place or they drop the call. Had to explain everything 5 times to new people trying to get IT3's. When you try to download IT3's from online banking enterprise and you have more than one account it keeps on giving the same account. Every year the same problem, and you cannot call your branch manager to help as it is no longer possible.
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Replies (2)
FNB (First National Bank)'s replyOfficial
17 Jul 2019, 11:23Good day Jacques,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Jul 2019, 11:23
Official
Good day Jacques,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
JP
Jacques P's updateReviewer Update
17 Jul 2019, 11:27Last complaint took over 4 months to sort out, and only after i wanted to go to the bank ombudsman
JP
Jacques P's update17 Jul 2019, 11:27
Reviewer Update
Last complaint took over 4 months to sort out, and only after i wanted to go to the bank ombudsman