FNB's is not TCF and do not care about their clients. !

I am really tired with the terrible service at FNB. You pay a lot of money for private banking and receive no benefit. Your banker is never available to assist. I downgraded my account as I didnt see the need. I was called by a new banker who asked mrto give him a Chance and I would not be charged the private fee for 3 months. This was a lie. I was charged twice in Feb and the full amount in March. I had also added my parents to my law on call account for an extra R70 rand and when they called them for their Will to be drafted. They were told that they cannot help as they were not FNB Clients and this is not a litigious matter. No where does it say this is a requirement on the website and policy terms and if it was why were their ID numbers not verified before adding them and charging me. When I did lodge a recovery claim with Law on Call. They just sent a letter of demand and never called the third party to negotiate and rejected my claim when I queried this an advisor called and was arrogant on the phone with me. They even made me draft my own letter of demand by sending me a template to fill instead of calling me taking instructions. My expectations were never managed as I was enevr told my matter was not covered until I received a repudiation letter. These products are managed by staff who don't care. Please can I have refunds of amounts due to me and all the call recording of the calls made to me since December, I would like to lodge a complaint with the FAIS ombud and FSCA as there is a lot of mispresentation going on at FNB.